service-凤凰棋牌

1. training plan

a. number of trainees: 2-5 people.

b. detailed course: corresponding test standards, equipment principles, equipment points, equipment operation, equipment daily maintenance, mechanical lubrication, electrical control procedures, troubleshooting, maintenance and repair, etc., to ensure that operators can fully understand and familiarize with the equipment, can carry out routine maintenance and management of the equipment independently.

c. training methods: special personnel on-site guidance and teaching.

d. site arrangement: customer unit.

e. training equipment: bid winning equipment.

f. teaching material: provide corresponding training materials or standards.

2. field service and after-sales service

a. field service:

the purpose of on-site service personnel is to ensure the safety and normal operation of the supplied equipment.

b. high qualifications:

comply with laws and regulations, abide by the current regulations on-site; have a sense of responsibility and dedication, get in place on time; understand the design of this bidding equipment, familiar with its structure, have on-site work experience, be able to conduct on-site guidance correctly; be healthy and adapt to the on-site working conditions.

c. service responsibilities:

the tasks of the field service personnel mainly include unpacking inspection of goods, handling of equipment quality problems, guiding installation and commissioning, performance acceptance and participation in trial operation. before installation and commissioning, our technical staff will explain to the buyer's technology, explain and demonstrate the procedures and methods to be carried out.

after-sales service

1. service introduction

service concept: sincerity, win-win and efficiency.

service purpose: development innovation, successful pursuit, brand creation, forever service.

service objectives: taking the interests of customers as the highest interest and taking the needs of customers as the first goal.

service mode: establish intimate contact with customers through convenient network communication and other ways, rely on a large professional after-sales service team, strive to solve all difficult and complicated disease for our customers.

service value: in the process of solving problems for customers, constantly improve the service mechanism, promote brand competitiveness, achieve a win-win situation between service and brand, set an example for the service of electromechanical equipment manufacturing.

after-sales service center complaint hotline: 86-24-25366319; 86-24-25362778

after sales service center customer service hotline: 86-24-25366359

2. after-sales service content

a. actively train on-site operators for the users and provide corresponding information.

b. responsible for 1 year free maintenance after acceptance of equipment, free maintenance for life, free upgrade software, services beyond the warranty period only cover the cost of the accessory.

c. when the equipment fails to be solved by the user within the warranty period, telephone response immediately, if the telephone response cannot be resolved, our professional technicians will arrive at the scene within 48 hours and repair within 24 hours, if it cannot be resolved within 24 hours, emergency measures or redundant services should be taken to ensure the normal operation of the equipment.

d. our company will keep track of the operation and maintenance of the equipment, and set up special user files in order to provide timely and accurate services. at the same time, after-sales service center staff will visit users regularly, actively listen to the opinions and suggestions of the users to ensure the long-term stable operation of the equipment.

e. according to the user's requirements, our company will dispatch experienced technical service personnel in time to arrive at the installation site to guide the installation and commissioning until the product is put into operation to ensure that the product meets the technical requirements.

3. non-warranty matters

during the warranty period, the company will not provide free repair services within the scope of the warranty, if there is any trouble under the following conditions.

a. malfunction due to misoperation; malfuction caused by repair or modification at a company other than the company or the company designated by the company.

b. the unit malfunctions due to a malfunction outside the machine.

c. malfuction occur when used in high temperature, humidity, corrosive gas, vibration and other adverse environmental conditions.

d. malfuction caused by fires, earthquakes and natural disasters

e. once installed and debugged, malfunction caused by movement and transportation.

4. after-sales service after the warranty period

after the expiration of the warranty period, if the equipment fails, after receiving the buyer's notice, the seller will respond and rush to the buyer's site within the above-mentioned time limit to help troubleshoot, repair or replace spare parts. when purchasing spare parts, the cost will be charged as appropriate.

5. quality assurance measures

guarantee that the goods are new and unused, and fully comply with the requirements of the mandatory national technical quality standards for quality, specifications, performance and technical specifications.guarantee the correct installation, normal operation and maintenance of the provided goods, it can meet the quality requirements and product specifications within its service life.